Terms of Service

1. Platform Role — a Neutral Marketplace

These Terms of Service (“Terms”) are a binding agreement between you and Boss of Clean LLC, a Florida limited liability company (Florida Document No. L26000115956), located in Orange County, Florida (“Boss of Clean,” “we,” or “us”). You must be at least 18 years old to use the platform. By accessing or using Boss of Clean, you agree to these Terms.

Boss of Clean operates a Florida marketplace that connects customers with independent home and business service professionals (“Pros”) across many categories, including cleaning, handyman work, plumbing, HVAC, electrical, pest control, landscaping, pool service, pressure washing, and mobile detailing.

Boss of Clean is only the platform. We are not an employer, contractor, agent, partner, or joint venturer of any Pro, and we are not a party to any agreement for services between a customer and a Pro. We do not employ, supervise, direct, or control Pros; we do not perform, inspect, or manage any job; and we do not endorse, certify, or guarantee any Pro, their qualifications, or their work. Any hiring decision, service agreement, schedule, scope, and price are set directly between the customer and the Pro.

2. Professionals Are Independent Businesses

Each Pro is an independent business, solely responsible for its own operations. By listing on Boss of Clean, a Pro represents and agrees that they are responsible for:

• obtaining and maintaining all licenses, permits, and insurance required for their trade and service area;
• the quality, safety, timeliness, and legality of the services they provide;
• their own pricing, taxes, employees or subcontractors, tools, and equipment;
• compliance with all applicable local, state, and federal laws and regulations;
• accurate profile information, including services, service areas, and availability.

3. Customer Responsibilities

• Provide accurate contact information, property details, and service requirements.
• Be present or provide access as agreed with your Pro at the scheduled service time.
• Pay your Pro directly for the services you agree to, on the terms you agree with them.
• Treat Pros with respect and maintain a safe working environment.
• Raise any service issue first with your Pro, and use the platform's support channels if you cannot resolve it.

4. Payments and Fees

Payment for services is directly between the customer and the Pro. Boss of Clean does not set, collect, hold, escrow, or process payment for the services a Pro provides, and does not issue payouts to Pros for those services. We take no percentage or commission of any job. How and when a customer pays a Pro (and any deposit, cancellation, or refund terms for the service itself) is agreed between the customer and that Pro.

Boss of Clean's only financial relationship with a Pro is:

• A per-lead unlock fee. After a customer accepts a Pro's quote and confirms they want to hire that Pro, the Pro pays a flat lead-unlock fee to receive that customer's contact information for the job. The fee is for the introduction; it is not a commission on the job and is not a guarantee that the job will proceed. The current fee is shown to the Pro before payment and on our Pricing page. Refunds of the lead-unlock fee are governed by our Lead Fee Refund Policy.
• Optional subscription plans. Pros may choose a paid subscription for additional marketplace features. Plan prices and features are described on the Pricing page. Subscription fees are billed for the plan period and are separate from the lead-unlock fee.

All Boss of Clean fees are processed securely through our payment processor, Stripe.

5. Cancellations and No-Shows

Because the service agreement is between the customer and the Pro, any cancellation, rescheduling, no-show, deposit, or cancellation-fee terms for a job are set and enforced between those two parties. Boss of Clean is not a party to those terms, does not charge or collect service cancellation or no-show fees, and does not refund amounts a customer pays a Pro. We encourage both sides to communicate changes as early as possible; repeated no-shows or cancellations by a Pro may affect their standing on the platform.

6. Reviews

Reviews reflect the opinions of the customers who write them and must follow our Review Policy. Boss of Clean moderates reviews against that policy but does not endorse review content.

7. Disputes Between Customers and Pros

Any dispute about a service — its quality, price, scheduling, damage, or completion — is between the customer and the Pro, who are responsible for resolving it directly. Boss of Clean is not the payer, insurer, guarantor, or arbiter of the underlying job and is not responsible for a Pro's acts or omissions.

As a courtesy, we may provide information from platform records (such as messages and request history) to help the parties resolve a dispute, and we may take account actions against a user who violates these terms. Our financial remedies are limited to the Boss of Clean fees a user paid us — for example, a lead-unlock fee refund under our Lead Fee Refund Policy. You may also contact admin@bossofclean.com.

8. No Warranty; No Guarantee of Pros

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY FLORIDA LAW. BOSS OF CLEAN DOES NOT VERIFY, WARRANT, OR GUARANTEE THE WORK, CONDUCT, QUALIFICATIONS, LICENSING, INSURANCE, BACKGROUND, OR AVAILABILITY OF ANY PRO, OR THAT ANY JOB WILL BE COMPLETED OR COMPLETED TO A PARTICULAR STANDARD.

Boss of Clean does not conduct background checks and does not independently verify a Pro's licensing or insurance. Where a Pro uploads license or insurance documents, we display what the Pro provided; we do not confirm its accuracy or validity. Listing on the platform is not an endorsement. You are responsible for evaluating a Pro (or a customer) and confirming licensing and insurance directly before entering into any agreement.

9. TCPA Consent

By providing your phone number on Boss of Clean, you consent to receive transactional SMS messages related to your account, including request, quote, and lead notifications and service updates. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact admin@bossofclean.com.

10. Limitation of Liability

To the maximum extent permitted by Florida law, Boss of Clean shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any damages arising out of the acts or omissions of a Pro or a customer, the services (or failure to provide services), property damage, personal injury, lost profits, or loss of data, arising out of or related to your use of the platform. Our total aggregate liability for any and all claims shall not exceed the greater of (a) the total Boss of Clean fees you paid us in the twelve (12) months preceding the claim, or (b) one hundred dollars (US $100).

11. Indemnification

You agree to indemnify and hold harmless Boss of Clean and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the platform, your services or your hiring of a Pro, your violation of these terms, or your violation of any law or the rights of a third party — except to the extent such claims are caused by Boss of Clean's own gross negligence or willful misconduct.

12. Account Termination

Boss of Clean may suspend or terminate any account that violates these terms, engages in fraudulent activity, receives repeated substantiated complaints, or otherwise harms the safety or integrity of the marketplace. You may delete your account at any time by contacting support.

13. Changes to These Terms

We may update these terms from time to time. Material changes will be reflected by the “Last updated” date above, and your continued use of the platform after a change means you accept the updated terms.

14. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute between you and Boss of Clean that is not resolved through our support process shall be resolved by binding arbitration in Florida under the rules of the American Arbitration Association, and any court proceeding permitted under these terms shall be brought in the state or federal courts located in Orange County, Florida. This section governs disputes between you and Boss of Clean; disputes between a customer and a Pro are addressed in Section 7.

CLASS ACTION AND JURY WAIVER: TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND BOSS OF CLEAN EACH AGREE TO BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, AND EACH WAIVES ANY RIGHT TO A JURY TRIAL.